Return Policy

Returns & Exchanges

It‘s bummed to us if you're not 100% satisfied with the items you received, we gladly accept returns postmarked within 10 days from the purchase date and we have made the returns so easy for you!

Easy Return

Process for self-help return

  1. Sign into your SOLES account.
  2. Find the order in My Orders, click the “Return Item” button.
  3. Select the item(s) you would like to return, indicate the reasons, and submit.
  4. Select the mailing method: self-sending or pick-up service (choose the pick-up address and post office required information).
  5. The logistics company will contact you as soon as possible, please wait for the courier to pick up the package or take the sealed package to the nearby mailing point and send to the address of SOLES return center.
  6. We will confirm the parcel immediately after we receive the return, update the status of the return and refund within 7 working days. The refund will be returned to you SOLES wallet or to your original payment account.

Return with the help of customer service

  1. Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We will get back to you within 24 hours. Your patience will be highly appreciated.
  2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
  3. Drop off your package at the local post office.
  4. Most returns are processed within 5 business days after we receive your package. We’ll issue the refund to your SOLES wallet if we are not otherwise informed to refund to your payment account in advance. Wallet balance can be used on your next purchase or be withdrawn to your payment account. Once your refund has been issued, you will receive a confirmation email.

*If your order is paid by COD, then your wallet balance cannot be withdrawn, it can be used together with coupon code and points on your next purchase.

Return Conditions

We only accept returns postmarked within 10 days from the purchase date.

Orders must be delivered.

The address of the recipient must be in India.

Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, or altered in any way.

We do not accept returned items that were sent back by you directly without checking with us first.

We do not offer Freight to Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

Refunds

Returns will be processed within 7 days upon receipt of your package. The refund will be issued to your SOLES Wallet or the original payment account per your request. If the order is free shipping, postage will not be deducted.

Pick-up service charge will be deducted from total refund and self-sending shipping fee will be at your own cost.

Note: COD service charges are non-refundable.

Return Address

If you wish to return the items, please submit a ticket in your account, our customer service representative will get back to you within 24 hours.

Note: Please do send your return to the address on your package.

SOLES Fashions Pvt Ltd #210, 80 Feet Road. 3rd Block, HBR Layout. Bangalore 560043
Karnataka
India
Call us: +91 9108223275
Email us: esales@solesshoes.com